Case Study

Solara Medical Supplies

Solara Medical Supplies is a reputable leader in healthcare supply management, recognized for its commitment to enhancing the well-being of individuals coping with chronic conditions. Prioritizing quality, accessibility, and innovation, Solara provides an extensive selection of personalized medical supplies and support services. Leveraging a user-friendly platform and a streamlined distribution network, Solara guarantees prompt access to vital supplies, empowering patients to navigate their healthcare journey with confidence and convenience.

The Challenge

Optimizing operations

Amidst Solara's commitment to efficiency enhancement, the integration of cloud infrastructure for managing phone calls and accessing patient records emerges as a pivotal initiative. Recognizing the paramount importance of seamless communication and rapid access to critical patient data, Solara is poised to transition their phone systems to cloud-based architecture. By leveraging cloud infrastructure, all incoming calls can be seamlessly routed, triggering instantaneous retrieval of patient records from secure databases. This innovative approach not only expedites response times but also ensures that healthcare professionals have real-time access to comprehensive patient information, facilitating informed decision-making and superior patient care. Seamgen's expertise in optimizing systems aligns perfectly with Solara's vision, as they embark on this transformative journey towards operational excellence and enhanced patient outcomes.

The Solution

Unified Operations for Efficiency

Seamgen collaborated closely with Solara's departments to understand operational inefficiencies and existing infrastructure, including Salesforce, Netsuite, and fax machines. We developed a consolidated solution on Microsoft Azure, aiming to unify systems and empower agents with broader tasks beyond their previous roles.

This involved migrating Solara's Exchange mail servers to Microsoft 365 and implementing Azure Active Directory for enhanced security and role management. Simultaneously, we crafted a digital solution comprising web and mobile applications for seamless automation and comprehensive performance tracking. The result: a streamlined process eliminating the need for company-wide licenses, doubling productivity, and slashing order-to-delivery time from 60 days to 21 days.

The technical approach

Azure-Powered Efficiency

The system covers various capabilities, including fundamental interactions for different user types, event-driven architecture, and component responsibilities. Key service types such as Azure Active Directory, Azure Event Grid, Azure Event Hubs, and Azure Service Bus are highlighted for their roles in enabling seamless operations and scalability.

Additionally, we used DevOps Solution and Architecture, emphasizing the implementation of a cross-platform mobile application for internal sales and customer support representatives. Leveraging Microsoft Intune and Active Directory integration, the application facilitates a Bring Your Own Device (BYOD) policy, ensuring employees access only relevant applications required for their roles, thus optimizing productivity and security.

The results

Sleek Design and Efficient Automation

Seamgen's expertise in crafting intuitive solutions has revolutionized Solara's customer experience, particularly in addressing the surge of customer service calls related to order status inquiries. Seamgen developed a sophisticated mobile application that allows Solara's patients and customers to track the progress of their orders in real-time. This innovative solution has resulted in a remarkable 70% reduction in customer service calls, significantly alleviating the burden on Solara's support staff and enhancing overall operational efficiency. By providing transparency and empowering customers with instant access to order status information, the mobile app has not only improved customer satisfaction but has also streamlined Solara's order management processes.

HOSPITALITY

San Diego Zoo

TRANSPORTATION

KIA MOTORS

PRODUCT

COACHLOGIX

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Seamgen is San Diego’s premier digital product agency, dedicated to positively impacting the lives and experiences of individuals through the implementation and utilization of design and technology. We integrate digital experiences across mobile and web environments resulting in meaningful interactions for users.

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